Site Use Information
Before you begin, be sure your Internet Settings are correct: Different browsers (such as Internet Explorer or Firefox) display pages differently. We've provided information below to help you optimize your access to Navigator. Note: NuCompass Mobility Services Inc. does not endorse any of the browser development companies, we simply want to help you view Navigator effectively.

Also, find other helpful technical information here about Navigator and commonly used software such as Adobe Acrobat Reader.
 
Four main points will help you to optimize your Navigator experience and minimize errors:
     + Be sure you're using Internet Explorer Version 9.0 or higher, Google Chrome or Firefox
     + Be sure your browser version and settings are correct, and
  + Clear your file cache so you have the most updated information.
     + This site makes use of Popups. Please be sure to set your browser to allow them.
 

Here's how:
       I. Navigator's Recommended Browser: Internet Explorer 9.0 or higher  
    II. Your Browser Settings in Internet Explorer
    III. Clearing Your Cache in Internet Explorer
    IV. Relogin function on Navigator
    V. Display settings for Windows Operating System
    VI. How to view PDF's:   Adobe Acrobat Reader download information>
    VII. Printing from Navigator: Set Your Margins
I. Navigator's Recommended Browser: Internet Explorer 9.0 or Higher.
For optimal viewing of the Navigator, site use Microsoft Internet Explorer version 9.0 or higher.
To see what version of IE you have
   - Click on Help from the top pull-down menus
   - Then select About Internet Explorer.
   - The version number is displayed on the About Internet Explorer screen.

Due to the security enforced on our site, some functionality may not be available within non-Internet Explorer browsers. If you experience loss in functionality in the site, please contact your NuCompass Mobility consultant to report the issue.

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II. Your Browser Settings in Internet Explorer.
To ensure access to all Navigator services and functionality, be sure that you've set your browser to the proper settings. These settings are recommended industry standard. To adjust your settings in Internet Explorer (IE):


  1. Open Your IE Browser and Select the Tools pull-down menu from the top bar.
  2. Select Internet Options, this will bring up a settings dialog box with tabs.
  3. Click on the Security tab to view security settings.
  4. Use the selection dials to select medium security settings.
  5. Click on Custom Level, Change these settings:
    A. Disable: Download unsigned ActiveX controls
    B. Disable: Initialize and script ActiveX controls not marked as safe.
    C. Enable: Run ActiveX controls and plugins.
    D. Enable: Downloads, file Download.
  6. Click OK.
  7. Are you sure? Click yes.
  8. Still on the Security tab, click on the Trusted Sites icon in upper section.
  9. Click on Sites. If "Require server verification (https) ..." is checked, uncheck it.
10. In the Add this web site to the zone field - type in https://navigate.nucompass.com/ and click on add.
11. Click OK.
12. Click on the Advanced tab, scroll down to the security section.
13. Un click Do not save encrypted pages to disk.
14. Click on Privacy tab.
15. Click on Sites.
16. In Address of Web Site, type in https://navigate.nucompass.com
17. Click on Allow.
18. Click OK.
19. Click Apply.
20. Click OK.

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III. Clearing Your Cache in Internet Explorer.
Whenever you visit a web page, your computer stores a temporary copy of that web page on your hard drive for quick viewing later, so that you don't have to re-load the page. However, occasionally you may want to load the page with fresh information. That's when you should clear your cache.

To clear your cache in Internet Explorer:
   1. Open Your IE Browser and Select the Tools pull-down menu from the top bar.
   2. Select Internet Options
   3. In the section labeled Browser History, check the following boxes: Preserve Favorites        Website data, Temporary Internet Files, Cookies and History.
   4. Click the Delete button.
   5. Click OK.
Your cache is clear.

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IV. Relogin Function on Navigator.
If you've been inactive on Navigator, you'll be asked to relogin to the Navigator site. This happens if you've not accessed the desktop for an extended period of time. This is an auto-logout feature. It is a Navigator privacy protection designed to prevent others from accessing your information if you do not log out. If you navigate the site and are prompted to relogin, simply relogin and navigate to your previous location. You'll need to repeat any work that was not submitted or saved.

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V. Display Settings for Windows Operating System.
If you're unable to view the whole Navigator screen, try adjusting your display settings.

To do this in Windows:

   1. Click the start menu in the lower left hand corner of your screen.
   2. Select control panel.
   3. Select display.
   4. Select the settings tab.
   5. In the "screen resolution" slide the dial to the right (this allows more content to fit on        your screen).
   6. Click ok.
   7. Click ok when windows asks you if you want to re-size your desktop.
   8. If you like the change, click ok to keep the view. (and change it back later, if you like).
   

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VI. How to view PDF's:   Adobe Acrobat Reader download information.
PDF (Portable Document Format) documents are files that you'll find on many web sites including Navigator. This format allows documents to display uniformly on almost any system.

To view PDF files, you need Adobe Acrobat Reader which is a free and simple software available from Adobe's web site. This software is standard and extremely common. In fact, it may already be installed on your system.

Here's some helpful information about accessing Adobe Acrobat Reader to view PDF files.

   1. You can download Adobe Acrobat Reader from the Adobe site. Click here and follow       Adobe's helpful directions to download Acrobat.

   2. Click here to read more about the PDF file format.

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VII. Printing from Navigator: Set Your Margins.
Before printing documents from Navigator, check and set your print margins. This helps ensure that your pages print correctly.

To set your print margins in Internet Explorer Browsers:

   1. Go to your File pulldown menu in the upper left corner of your browser.
   2. Select Page Setup from the menu.
   3. Set your margins to 0.25 by entering the number "0.25" in each box (including Top,       Bottom,    Left and Right).
   4. Click OK.

Now your margins are set to a size of 0.25 inches, and your documents will print correctly. You can change these settings at any time by going back to the Page Setup screen and changing the numbers.

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